- 855 477 4842
- [email protected]
- Mon - Fri: 8:00a - 5:00p US Eastern
Location: Southwestern Virginia / Eastern Tennessee (Hybrid – Remote & On-Site)
Company: DataPrivia, Inc.
At DataPrivia, we specialize in delivering reliable technology solutions and support for industries where uptime and precision matter most. We work extensively within the medical, education, manufacturing, and petroleum logistics industries to keep their technology infrastructure secure, efficient, and running smoothly.
DataPrivia is actively seeking a Help Desk Technician / System Administrator to join our team. This is a hybrid role, offering the flexibility of working from home while also providing on-site support to nearby customers as needed. Typical on-site visit expectations are 2 or less trips per month.
Provide remote help desk support to customers, resolving hardware, software, and connectivity issues.
Perform basic server and network device support and maintenance, including system updates, backups, and troubleshooting.
Deliver fueling technology support, including FSC/Cardlock systems, ATG (Automatic Tank Gauge) systems, and related solutions.
Assist in maintaining and supporting IT infrastructure for petroleum logistics and delivery and healthcare operations.
Document work, escalate complex issues as needed, and maintain excellent customer communication.
3+ years of experience in a comparable IT support or system administration role.
Strong working knowledge of the petroleum logistics and delivery industry and the healthcare industry.
Hands-on experience with FSC/Cardlock systems, ATG systems, or similar fueling technology (strongly preferred).
Experience working with and troubleshooting SkyBitz Smart Tank, SkyBitz Smart Truck, PDI – Firestream/Ascend or similar fueling technology (strongly preferred).
Ability to troubleshoot Windows, networking, and server environments.
Strong communication skills and a customer-first mindset.
Willingness to travel locally/regional (typically <24 trips/year).
Based in, or willing to relocate to, Southwestern Virginia or Eastern Tennessee.
Must be able to occasionally lift items that are in excess of 25 pounds.
Salary Range: $60,000 – $100,000 (based on skills and experience).
Comprehensive health benefits package.
Paid vacation and holidays.
Hybrid work flexibility with limited required travel.
At DataPrivia, we believe in the power of innovation and the endless possibilities it brings.
If you have a passion for pushing boundaries, creating groundbreaking solutions, and shaping the future, then we invite you to join our team.
Here, you’ll be surrounded by brilliant minds and cutting-edge technologies, where collaboration and creativity thrive. We provide an environment that fosters personal and professional growth, empowering you to unleash your full potential.