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Managed Service Desk

This service is included in all on-going services packages and is the foundation of our managed services offerings. Your company can have world class service desk without adding expensive full-time employees, costly service desk software, and the additional financial burden of equipment and keeping employees trained. Our service desk monitors our customer’s systems and responds any time anomalies are detected.

• Your employees are able to open tickets quickly and easily via a web portal, email, or by contacting us directly by phone. We also offer the ability for your internal management team to make on-the-fly decisions as to whether or not they would like to attempt handling the reported issue internally before we begin work.
• Issues are reviewed and resolved quickly and efficiently with our analysts and engineers connecting remotely to resolve most problems and requests. Escalations take place seamlessly behind the scenes so that your company always has the best resource possible handling your issue.
• Once the work is complete, we confirm that the issue is resolved and close the ticket based on your approval.
• All work related to the issue is tracked and is available for our customers to review.

Managed Network

This service offering includes our network design, implementation, management, and monitoring services for your organization’s firewalls, routers, switches, and wireless. We make certain that all network components are scaled appropriately, up-to-date with security patches, and are configured to be secure and function efficiently.

Managed Systems Administration

Servers host your most important business asset – your data. We make certain your systems are not only secure and protected, but also backed-up and tested to verify that in the worst-case scenario, your systems, applications, and data can be recovered and restored anywhere you need to re-establish operations. We monitor continuously and often discover issues before you notice there is a problem. This offering also includes scoping, architecting, and engineering for the deployment of new applications and systems. The continuous monitoring and problem resolution provided by our service desk ensure that your systems are always available when you need them. We support physical hardware, virtualized server infrastructure, and cloud-based network and systems environments.

Managed Telephony Services

This service offering includes complete management of your digital VoIP/SIP/telephony infrastructure. Whether your organization is just now ready to make the jump from analog, or you are in need of an upgrade, or you simply are seeking cost-savings, our telephony experts will gather your requirements and put together the cost-effective solution for which your organization has been looking. Our engineers will then implement and configure the solution according to best practices and standards. Once your solution is in place, our service desk will provide monitoring services as well as handle requests for configuration updates, and user-impacting issues.